年底节日旺季已经到来，各位亚马逊卖家都在挖空心思备战旺季，但是也要注意的是，往往细节决定了成败，越是旺季有些小问题我们越要做好。
说到与客户的沟通交流，亚马逊卖家经常遇到的一个比较头疼的问题就是如何向客户索要五星好评邮件，今天我给大家分享一些模板，供大家参考，具体的细节大家还要根据自己的情况去调整和修改。
亚马逊好评-网萌小萦
在寄出客户的package后
Subject : Information: Your XXX Order Shipped
模板一
Hello Amazon Valued Customer/ Hi (first-name), 我自己比较倾向用后者，会有亲切感
Great news! Your XXXX has been shipped. It left our warehouse earlier today on its way to you! You can expect it on your doorstep within the next (货物寄达天数) days (most likely sooner).
You made a great customer choice shopping with us. At XXXX, we truly care about your customer experience and, just importantly, your product experience. We are 100% dedicated to your complete satisfaction. Feedback and Product Reviews help us provide you and and other Amazon customers with a better product and service.
Leave your 5-start Product Review: feedback的链接地址
We appreciate and value your business. If you have any questions or concerns please let us know. If you do not receive your item within (需送货天数) days, then please contact with us.
Best Regards,
Brand name
模板二
Hello Amazon Valued Customer/ Hi (first-name),
Thank you again for your order of XXXXX. See the details on your order here: {{订单链接 }}The available tracking information shows that your item is out for delivery today. Should you have any questions, or if you have experienced any problems with your order, please contact with us right away and we’ll do what we can to make it right. We are here to make sure you receive the best customer service and are 100% happy with your purchase.
Leave your 5-start Product Review: feedback的链接地址
Best Regards,
Brand name
模板三：
Hello Amazon Valued Customer/ Hi (first-name),
Thank you for purchasing our XXXXX. Amazon has packed and shipped your order.
While you’re waiting, we would like to give you access to the FREE user manual, so you
can have them ready when your XXXXXX arrive. You'll find the user’s manual attached to this email as a PDF. You can download and print these to follow along while using your new XXX.
Once your xxxx arrive, let us know if you have any problems with the order or if
you have any questions. We are here to make sure you receive the best customer service and are
100% Happy with your purchase.
Thank you again!
Best Regards,
Brand name
在客户收到货后
Subject: How's Your New XXXX?
模板一：
Hello Amazon Valued Customer/ Hi (first-name),
My name is xxx from XXXX. We noticed that your order was delivered recently. I just wanted to make sure that you're happy with your new XXX. If you have any issues, please reply to this message so I can make it right.
We Need Your HELP!
We're a small business and without your feedback and reviews, we can’t exist.
Your Feedback is so important to us!
If you think we've done a good job, I would really appreciate it if you would leave us your feedback by clicking the link below.
(feedback-link)
If you're not satisfied, before leaving negative feedback. Let us make it right. Email us and we
will do whatever it takes to make you happy.
I want to personally Thank You for being one of our customers. We LOVE our customers and
will always be here if you need us.
Best Regards,
Brand name
P.S.
We've attached your Bonus Gift, just in case you missed it from the first email. It's a
professionally written GUIDE for XXXX. You can print the GUIDE out if you
wish.
I hope you enjoy it!
模板二：
Hello Amazon Valued Customer/ Hi (first-name),
I hope you’re doing well. According to the tracking information online, we noticed that you have received the XXXX we sent on 日期. We hope that you are happy with your purchase and if you are, please spare some time to leave positive feedback for us.
Leave your 5-start Product Review: feedback的链接地址
Your comments and feedback help us improve our products and services for other customers. Please do not leave any negative feedback. If you have any problems or concerns about your recent purchase, please get in touch with our customer service as soon as possible and we will do everything we can to help.
Best Regards,
Brand name
收到包裹七天左右，可以再发一封邮件与客户进行一次跟进。
备注：但是如果客户还是没有理会的话建议也不要继续骚扰太多次了，反而还会引起他们的不满。对于已经给予好评的客户，可以发一封邮件再表达一下感谢。
Subject: THANK YOU!
Hello Amazon Valued Customer/ Hi (first-name),
This will be the last email from us about your recent purchase. I just wanted to make sure you're enjoying your XXXXX. We really appreciate your business and wanted to say again, Thank You!
Remember, you can check our user manual from our attachment we sent in last emails. We will be adding more videos and resources in the future and you'll receive FREE updates as one of our customers.
Could you do us one small favor?
Amazon thrives on customer feedback and reviews. We would appreciate it if you could leave us one.
If you already left us one, THANK YOU!
If you haven't yet, click the link below to leave yours:
Leave your 5-start Product Review: feedback的链接地址
If you have any questions or need help with your XXXX, let us know. We are here to help and want to make sure you're a HAPPY Customer :-)
Take Care!
Best Regards,
Brand name
大家在使用这些模板的时候一定要注意不能直接copy使用，比如用户的名字一定要搞对，不然你把写给A的邮件直接copy给了B，那B客户看到肯定不爽，心想把我名字都搞错还想我给好评？！所以还是细心点好，我自己之前不小心也干过这种事情。
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